Please read our privacy policy. It explains how we will use information gathered when you visit our web site.
Definitions:
Personal information is information such as your name, e-mail address or postal address which can be used to uniquely identify you. This information is gathered when you request a catalogue, Lighting Design software or when you fill in the download form.
Anonymous information is information about how you use our site, the time of day the site was visited and other non-personal information. Anonymous information is not tied to any visitor but helps us know what our users do - such as which pages are the most popular.
Collecting and Using Personal Information
You can visit our site without telling us who you are or revealing any personal information about yourself to us. It is only when you request specific information or fill in the download form that will you be asked to provide us with personal information.
When you request information you need to complete certain fields. For example, we ask for your name, address and e-mail address.
We use this information in several ways:
To mail printed catalogues only if requested.
To enable our own representatives to contact you.
To e-mail confirmation of the user name and password.
We may occasionally forward this information to other F.W. Thorpe PLC group companies when we feel that this would be a benefit to yourselves. For example if you request information on lighting products that we (Thorlux Lighting) do not manufacture but for instance Sugg Lighting or Compact Lighting - members of the F.W. Thorpe PLC Group - do.
Collecting and Using Anonymous Information
We collect anonymous information, such as which pages have been visited, what sort of browser has been used and the length of time that visitors stay on our site. This is in no way connected to any personal information you supply.
We use this information to continually review our web site and maintain the high standard of service that you expect.
Contact Us
If you have any questions with regard to the privacy statement or you wish to change your information or be removed from our database please send an e-mail to marketing@thorlux.co.uk or write to us at:
Thorlux Lighting, Merse Road, North Moons Moat, Redditch, Worcs. UK. B98 9HH
